Link to Abbey Financial Markets’ Home Page

Technical Help

Santander Global Banking & Markets is constantly improving the quality of the service it provides over the Internet. From time to time this requires customers to upgrade to a suitable browser or amend PC or Mac settings in order to enjoy all the benefits and new services that SGBM provide on the Internet. If you do not have one of the supported web browsers installed on your computer, click on one of the buttons below to download one.

If you have any technical problems downloading a browser, we recommend you contact either your Internet Service Provider, Netscape or Microsoft.

For more details on how to get the best from the SGBM On-line Service please see the information below.

PC Requirements

To use the SGB&M On-line Service, you must have a computer with the following minimum requirements:

• Windows 95, Windows 98, Windows 2000, Windows XP or Windows NT4 operating system or above
• Pentium (or equivalent) 133 Mhz processor (200 Mhz processor and above is recommended)
• 32 Mb memory
• 2 Mb graphics card

One of the following web browsers:

• Microsoft Internet Explorer 6.0
• Microsoft Internet Explorer 5.5 service pack 2
• Microsoft Internet Explorer 5.01 service pack 2
• Netscape 7.0
• Netscape 6.2

We do not support Microsoft Internet Explorer 5.5 without service pack 2, and any version of Netscape 6.0

Mac Requirements

To use the SGBM On-line Service, you must have a Mac with the following minimum requirements:

• Mac OS 8.1
• 350 Mhz Processor
• 32 Mb memory
• 2 Mb graphics card

One of the following web browsers:

• Internet Explorer 5.1
• Internet Explorer 5.2
• Netscape 6.2
• Netscape 7.0

Other Browsers

This website is optimised for use with Internet Explorer and Netscape and may not display correctly in other browsers

Screen Resolution

This website is best viewed at a resolution of 800x600 pixels. In order to change the screen resolution on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the screen area to 800x600 pixels. On a Mac, go to APPLE MENU>CONTROL PANEL>MONITORS in order to change the screen resolution.

Colour

This website is best viewed at a colour-depth of greater than 256 colours (16bit). In order to change the screen colour settings on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the colour palette so that it is greater than 16 bit. On a Mac, go to APPLE MENU> CONTROL PANEL>MONITORS to change the colour settings.

Security

In order to protect your personal details the security encryption level of your browser should be set at 128bit SSL. This means any information sent or received via the internet is encoded and secure. This in most cases can be checked in the HELP > ABOUT menu in the browser. Alternatively, information and upgrades are available from either the Microsoft or Netscape websites.

Partially-Sighted Customers

We have improved the accessibility of its On-Line services for blind and partially sighted customers. We have done this through consultation with the RNIB and by following as far as possible, the guidelines established by the official Web Accessibility Initiative (WAI).

Still experiencing problems?

If your computer meets the minimum requirements but you are still experiencing problems, here is a checklist of possible causes:

Since security must be tight to protect you, make sure you have 128bit SSL encryption enabled. This can in most cases be checked in the HELP > ABOUT Internet Explorer menu in the browser. When the About Internet Explorer window appears, check the Cipher Strength option. If this is below 128-bit then click on update information. This will take you to the Microsoft website to download the latest encryption pack. Security information is also available on the Netscape website.

If you are still experiencing technical problems please contact our e-commerce support line on 0845 600 4388. This line is open from 7am - 11pm Mon-Sat & 9am - 9pm Sun. To help us improve our service we may record or monitor phone calls.